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RETURNS
The Customer’s right to change his/her mind
The Customer may from the date on which he/she places an Order cancel that Order in respect one or more of the goods that are the subject of that Order and request reimbursement for same subject to provisions set out below.
If the Customer wishes to cancel an Order in respect of certain good(s), he/she must notify the Vendor of such intention within 15 (fifteen) days of receiving all the goods that are the subject of that Order.
**IMPORTANT** If the package arrives defective, beaten, broken... immediately notify the carrier, you or whoever receives the package, otherwise we will not be able to claim from the logistics company.
In this case we will not be responsible for the return.
The Customer must inform the Vendor of its intention to cancel an Order by making a clear statement. send email it to info@monarksupply.com
Conditions
Any goods returned by the Customer to the Vendor must have been purchased by the Customer on the Web Site and must have been delivered to the Customer; they must be returned in a condition proper for the recommercialisation of the goods (including packaging, accessories), and must be accompanied by the Returns Note appended to the Delivery Note of the goods, to provide proof of purchase of the goods from the Web Site and proof of the date on which the goods were bought.
Any goods which are returned to the Vendor by the Customer must be sent to:
MONARK SUPPLY
Calle Doctor Jose Lopez Trigo,55.
46111 Rocafort.
Valencia (Spain)
The shipping costs of the goods being returned to the Vendor shall be borne by the Customer.
Reimbursement
The Customer’s cancellation of his/her Order shall only be taken into consideration provided that the goods for which the Customer is requesting reimbursement from the Vendor have been returned according to the conditions specified above. Should this be the case, the Vendor shall reimburse the Customer by the same means of payment that the Customer used for the initial transaction unless expressly agreed otherwise.